About CX Talent

About CX Talent

Jo van Riemsdijk and Kate Baird founded CX Talent Ltd in 2012 as a
specialist Customer Experience recruitment agency.

We came to Customer Experience after a request from a contact at a large Canary Wharf based bank to find a team of CX Directors. While we didn’t know what that involved, we were intrigued when we quickly realised that neither did their HR team.

We decided to find out more – we researched the sector, talked to many practitioners across different sectors, and finally decided to specialise in this wide ranging and growing space.

Jo’s excellent memory for small detail comes into play during client briefings. An ability to recall relevant conversations with candidates means that between them Jo and Kate usually have at least two or three people in mind as soon as they’ve been briefed about a role.

Frank and straight-talking, but also approachable, warm and reliable, we work to form strong working relationships with both candidates and clients, who are often one and the same.

We have had the chance to talk to a huge range of clients and candidates all with the Customer Experience mindset at the core. CX people are creative, tenacious problem-solvers whether they come to the space from Customer Service, Marketing, Operations or UX, and have consistently been a pleasure to work with.

We care about doing a good job for our clients. We care about our candidates and want to make sure – whether we place them or not – that they are given the very best advice and support to secure their next role.

Following rapid expansion we consult and recruit for blue-chip companies across a wide span on sectors including financial services, utilities, charity, consultancies, retail and property – see a list of some of our clients on our home page. 

We are proud to advise and represent some of the brightest and most successful talent in the CX world. We enjoy the challenge and satisfaction of helping our candidates develop their careers championing customers across the UK.

With over ten years of experience in the world of CX, both Jo and Kate are now regularly invited to contribute to industry media, have judged at the CX Awards on a number of occasions, and are proud founding members of the international Women In CX network.

With over twenty years of sales, account and general management, marketing and operational experience, we are both completely committed to developing CX Talent Ltd as a vital resource for this exciting and important sector.

About Us

Jo van Riemsdijk

Following sales management and Account Management roles at the Image Bank and ITN, Jo became Business Development Director of The Profile Group for five years after being Head of Account Management for 3 years.

She successfully headed up and developed the sales, marketing and commercial operations of the business. Leading a team of 18, Jo was responsible for formulating and implementing sales and marketing strategies. She also introduced processes and procedures to successfully increase new business sales and improve client retention and sales year on year. She then left to join The Bridgeman Art Library as Head of UK Sales and successfully made the UK operation more commercial, efficient and profitable before starting a family. She founded CX Talent with Kate Baird in 2012 and lives in East Hertfordshire with husband Hans, their two children, and dog Elvis.

Kate Baird

Kate started her career in theatre marketing working for Andrew Lloyd Webber’s Really Useful Group, becoming Marketing Manager at the Playhouse Theatre before moving into Event Production for Mask Entertainments.  In this role she designed, budgeted, sold and produced high profile and large-scale events for blue chip, entertainment and private clients. 

Kate then returned to theatre as director of Guy Chapman Associates, a role that concluded with the merger of the agency with the Target Media Group.  She then managed the Arts Theatre in the West End for Kingdom Entertainment Group, helped set up a new ticketing business called Bookings First, and ran a series of large scale concert events at Historic Palaces across the UK.  After starting her family she continued to work as an independent theatre producer, presenting a UK tour of a children’s show Book It and a series of celebrity interviews called Face to Face at the Arts Theatre, before founding CX Talent in 2012 with Jo van Riemsdijk.  Kate lives in East Hertfordshire with husband Andrew, their two children and dog Tiggy.