About CX Talent

About CX Talent

Jo van Riemsdijk and Kate Baird founded CX Talent Ltd in 2012 as a
specialist Customer Experience recruitment agency.

Partnering with us to make your next CX hire saves time and adds value, regardless of sector.

After over 10 years of working in the Customer Experience space in the UK we offer as standard –

  • In depth understanding of CX – no two roles have ever been the same and we are happy to advise on job descriptions and deliverables
  • Up to date market knowledge
  • Up to date salary benchmarking analysis
  • Up to date best practise advice on diversity friendly recruitment process to suit your business
  • A huge network of CX professionals ready to be approached for your role.

We use Industry analysis, cultural assessment and the evaluation of existing talent to bring each client the experience and fit they need to make the right appointment.

We do all this FAST – because we can.  This is a key deliverable for us and it’s possible because we don’t need to go out to market, we already have the network and database in place – we have probably already talked to your ideal candidate.

Typically we provide a shortlist of candidates who are fully briefed and have gone through our process to our clients within a week to 10 days – without advertising at all.  This means that your search is incredibly efficient and discreet.

We are good at what we do – clients keep coming back, candidates become our clients (and vice versa), and almost all of our work has come to us by referral.   Yes, we are approachable, warm and reliable – but we are also frank, straight talking and well informed! 

We care about doing a good job for our clients. We care about our candidates and want to make sure – whether we place them or not – that they are given the very best advice and support to secure their next role.

We are proud to consult and recruit for blue-chip companies across a wide span on sectors including financial services, utilities, charity, consultancies, retail and real estate – see a list of some of our clients on our home page. 

We are equally delighted to advise and represent some of the brightest and most successful talent in the CX world. We enjoy the challenge and satisfaction of helping our candidates develop their careers championing customers across the UK.

With over ten years of experience in the world of CX, both Jo and Kate are now regularly invited to contribute to industry media, have judged at the CX Awards on a number of occasions, and are proud founding members of the international Women In CX network.

With over twenty years of sales, account and general management, marketing and operational experience of our own, we are both completely committed to developing CX Talent Ltd as a vital resource for this exciting and important sector.

About Us

Jo van Riemsdijk

Following sales management and Account Management roles at the Image Bank and ITN, Jo became Business Development Director of The Profile Group for five years after being Head of Account Management for 3 years.

She successfully headed up and developed the sales, marketing and commercial operations of the business. Leading a team of 18, Jo was responsible for formulating and implementing sales and marketing strategies. She also introduced processes and procedures to successfully increase new business sales and improve client retention and sales year on year. She then left to join The Bridgeman Art Library as Head of UK Sales and successfully made the UK operation more commercial, efficient and profitable before starting a family. She founded CX Talent with Kate Baird in 2012 and lives in East Hertfordshire with husband Hans, their two children, and dog Elvis.

Kate Baird

Kate started her career in theatre marketing working for Andrew Lloyd Webber’s Really Useful Group, becoming Marketing Manager at the Playhouse Theatre before moving into Event Production for Mask Entertainments.  In this role she designed, budgeted, sold and produced high profile and large-scale events for blue chip, entertainment and private clients. 

Kate then returned to theatre as director of Guy Chapman Associates, a role that concluded with the merger of the agency with the Target Media Group.  She then managed the Arts Theatre in the West End for Kingdom Entertainment Group, helped set up a new ticketing business called Bookings First, and ran a series of large scale concert events at Historic Palaces across the UK.  After starting her family she continued to work as an independent theatre producer, presenting a UK tour of a children’s show Book It and a series of celebrity interviews called Face to Face at the Arts Theatre, before founding CX Talent in 2012 with Jo van Riemsdijk.  Kate lives in East Hertfordshire with husband Andrew, their two children and dog Tiggy.