Candidates have AI too! The Recruitment Experience has changed – and what to do about it. A lot has been written about the deterioration of the recruitment experience over the last year or so, both from a hiring and job seeking perspective, and as an independent specialist recruiter in CX spanning all sectors and scales […]
Jo van Riemsdijk and Kate Baird are delighted to bring to you our Autumn edition of the CX Talent Ltd newsletter. We have been over the moon with how these interviews with Senior CX professionals have been received since we started doing these. In this latest edition we interview Nicola Murphy Head of Experience Delivery […]
June 20, 2025 Welcome to the June / July 2025 edition of the CX Talent Ltd newsletter. Kate Baird and Jo van Riemsdijk are incredibly pleased to have had the chance to interview the fabulous Will Plummer – Chief Experience Officer at Indeemo . We are hugely grateful to Will for his time, insights and […]
Welcome to the April 2025 edition of the CX Talent Ltd Newsletter. Kate Baird and Jo van Riemsdijk are so delighted and grateful to the amazing Jamie Lord – Customer Experience Lead at Waitrose & Partners . When we originally interviewed Jamie for this edition of the newsletter, he was still at John Lewis (Financial […]
This month we are absolutely delighted to bring you an interview with the wonderful Customer Experience and Change Management expert Michelle Spaul. Michelle is a collaborative problem solver with a catchphrase ‘Not for Tech’s sake’ and a love of strategic planning…. Enjoy the interview! Michelle, you are currently an independent CXM Consultant and Mentor. Can […]
We are delighted to present our first Newsletter of 2025, and it’s a cracker! Ben Phillips CCXP is a Certified CX Professional (CCXP) with almost 20 years working directly in Customer Experience (CX) roles for worldwide enterprise-grade organisations, both B2C and B2B. He has held Director, Leader and consultancy positions in CX for market research […]
Welcome to the final newsletter of 2024. Jo van Riemsdijk and Kate Baird have loved bringing you these fascinating interviews from Senior CX Leaders over the course of 2024, which we hope that you have enjoyed reading as much as we have enjoyed asking the questions. We have tried to bring you different views and […]
A very warm welcome to the November 2024 edition of the CX Talent Ltd Newsletter. Kate Baird and Jo van Riemsdijk are very grateful to Vish Patel – currently responsible for the growth, strategy and experience of Meta’s biggest partnership clients in EMEA – for his time and insights in this months’ interview. Vish, you […]
A very warm welcome to the October 2024 edition of the CX Talent Ltd Newsletter. Kate Baird and Jo van Riemsdijk are very grateful to Nicola Langley– voted one of the most inspiring women in Automotive and Volkswagen UK’s Customer Experience Strategy Head -for her time and insights in this months’ interview. Nicola, you are […]
Welcome to the September 2024 edition of the CX Talent Ltd Newsletter. Kate Baird and Jo van Riemsdijk are so delighted and grateful to the amazing Sara Chapman – Executive Experience Strategy Director at adam&eveDDB for her incredibly valuable time and insights. We have been increasingly working with agencies in their CX and Experience Design […]