Entries by Kate Baird

December Newsletter – an interview with Barry Day

Welcome to the final newsletter of 2024. Jo van Riemsdijk and Kate Baird have loved bringing you these fascinating interviews from Senior CX Leaders over the course of 2024, which we hope that you have enjoyed reading as much as we have enjoyed asking the questions. We have tried to bring you different views and […]

November Newsletter – an interview with Vish Patel

A very warm welcome to the November 2024 edition of the CX Talent Ltd Newsletter. Kate Baird and Jo van Riemsdijk are very grateful to Vish Patel – currently responsible for the growth, strategy and experience of Meta’s biggest partnership clients in EMEA – for his time and insights in this months’ interview. Vish, you […]

October Newsletter – an interview with Nicola Langley

A very warm welcome to the October 2024 edition of the CX Talent Ltd Newsletter. Kate Baird and Jo van Riemsdijk are very grateful to Nicola Langley– voted one of the most inspiring women in Automotive and Volkswagen UK’s Customer Experience Strategy Head -for her time and insights in this months’ interview. Nicola, you are […]

September Newsletter – an interview with Sara Chapman

Welcome to the September 2024 edition of the CX Talent Ltd Newsletter. Kate Baird and Jo van Riemsdijk are so delighted and grateful to the amazing Sara Chapman – Executive Experience Strategy Director at adam&eveDDB for her incredibly valuable time and insights. We have been increasingly working with agencies in their CX and Experience Design […]

August Newsletter – an interview with Kirsten Pattie

Jo van Riemsdijk and Kate Baird are delighted to bring to you our August edition of the CX Talent Ltd newsletter. We have been over the moon with how these interviews with Senior CX professionals have been received to date. In this latest edition we interview Kirsten Pattie who is the Global Head of Customer […]

July Newsletter – an interview with James McGhee

Both Jo van Riemsdijk and Kate Baird are so pleased to bring your the July 2024 edition of the CX Talent Ltd Newsletter. This month we are delighted to introduce you to James McGhee Director of Customer Experience at FOOTASYLUM . James has been kind enough to share his thoughts and professional insights with us, […]

May Newsletter – An interview with Carole Layzell

Jo van Riemsdijk and Kate Baird are delighted to introduce our May edition of the CX Talent Ltd newsletter. We are very proud that the amazing Carole Layzell Managing Director & Head of Barclays Local South has agreed to share her thoughts and professional insight with us. Carole is a highly experienced CX and Business […]

April Newsletter – an interview with Liezel Botha

We are delighted to present this edition of our CX Talent Ltd newsletter featuring an interview with Liezel Botha  – an internationally experienced Transformation leader focused on Customer experience, Product management and Programme delivery.  Liezel leads large scale turnaround projects in digitilisation of CX, developing successful propositions based on customer needs, and managing product portfolios.  Currently at […]

March Newsletter – an interview with Andrew Clayton

We are delighted to bring the March edition of our CX Talent Ltd newsletter featuring an interview with Andrew Clayton – an Award winning and Globally Experienced Transformation and CX Executive. Andrew is a seasoned senior leader with a proven track record in designing, developing and delivering large scale transformational change programs that have made […]

February Newsletter – an interview with Richie Rumbelow

We are delighted to bring you the February edition of our CX Talent Ltd newsletter, featuring an interview with Richie Rumbelow, Customer Experience Director at Sovereign Housing Association.  Richie has over eight years of senior CX experience in various sectors, including health, charity, and property. He is a CXPA Professional Member as well as being […]