Entries by Kate Baird

March Newsletter – an interview with Andrew Clayton

We are delighted to bring the March edition of our CX Talent Ltd newsletter featuring an interview with Andrew Clayton – an Award winning and Globally Experienced Transformation and CX Executive. Andrew is a seasoned senior leader with a proven track record in designing, developing and delivering large scale transformational change programs that have made […]

February Newsletter – an interview with Richie Rumbelow

We are delighted to bring you the February edition of our CX Talent Ltd newsletter, featuring an interview with Richie Rumbelow, Customer Experience Director at Sovereign Housing Association.  Richie has over eight years of senior CX experience in various sectors, including health, charity, and property. He is a CXPA Professional Member as well as being […]

January Newsletter – an interview with Michelle Laramy

Welcome to our launch edition of the CX Talent Ltd Newsletter. We’ve thought long and hard about what would be a useful monthly write up, and we’ve decided that as well as continuing with our usual postings, you might find it useful to hear from Senior Customer Experience Leaders with their views on CX, the successes […]

There are over 300 applicants for some currently advertised jobs!

😲 ‘There are over 300 applicants for some jobs!’ 😲 ❓ Candidates often ask me what the point is – applying for roles when there are so many applicants in the system already?! ✅ If it is your perfect job, if you are well suited to the role – in terms of your experience and […]

Looking for a new role in Customer Experience?

🌟 If you are looking for a new role in Customer Experience, you’ll be spending quite a lot of time looking at job descriptions for jobs that are actually about delivering something completely different. ❓ It might be Customer Service, Contact Centre Management, Operations, Digital Transformation, UX….. all great, but probably not exactly what you […]