Jo van Riemsdijk and Kate Baird are delighted to bring to you our August edition of the CX Talent Ltd newsletter. We have been over the moon with how these interviews with Senior CX professionals have been received to date. In this latest edition we interview Kirsten Pattie who is the Global Head of Customer […]
Both Jo van Riemsdijk and Kate Baird are so pleased to bring your the July 2024 edition of the CX Talent Ltd Newsletter. This month we are delighted to introduce you to James McGhee Director of Customer Experience at FOOTASYLUM . James has been kind enough to share his thoughts and professional insights with us, […]
Jo van Riemsdijk and Kate Baird are delighted to introduce our May edition of the CX Talent Ltd newsletter. We are very proud that the amazing Carole Layzell Managing Director & Head of Barclays Local South has agreed to share her thoughts and professional insight with us. Carole is a highly experienced CX and Business […]
We are delighted to present this edition of our CX Talent Ltd newsletter featuring an interview with Liezel Botha – an internationally experienced Transformation leader focused on Customer experience, Product management and Programme delivery. Liezel leads large scale turnaround projects in digitilisation of CX, developing successful propositions based on customer needs, and managing product portfolios. Currently at […]
We are delighted to bring the March edition of our CX Talent Ltd newsletter featuring an interview with Andrew Clayton – an Award winning and Globally Experienced Transformation and CX Executive. Andrew is a seasoned senior leader with a proven track record in designing, developing and delivering large scale transformational change programs that have made […]
We are delighted to bring you the February edition of our CX Talent Ltd newsletter, featuring an interview with Richie Rumbelow, Customer Experience Director at Sovereign Housing Association. Richie has over eight years of senior CX experience in various sectors, including health, charity, and property. He is a CXPA Professional Member as well as being […]
Welcome to our launch edition of the CX Talent Ltd Newsletter. We’ve thought long and hard about what would be a useful monthly write up, and we’ve decided that as well as continuing with our usual postings, you might find it useful to hear from Senior Customer Experience Leaders with their views on CX, the successes […]
😲 ‘There are over 300 applicants for some jobs!’ 😲 ❓ Candidates often ask me what the point is – applying for roles when there are so many applicants in the system already?! ✅ If it is your perfect job, if you are well suited to the role – in terms of your experience and […]
🌟 If you are looking for a new role in Customer Experience, you’ll be spending quite a lot of time looking at job descriptions for jobs that are actually about delivering something completely different. ❓ It might be Customer Service, Contact Centre Management, Operations, Digital Transformation, UX….. all great, but probably not exactly what you […]