Should you have a Chief Customer Officer on the Board? It’s an interesting question isn’t it? Here we are midway through 2020 and much is being made of the CEO of Sainsbury’s promoting the CMO to the Board as he promises to ‘listen more to customers’. According to Marketing Week June 1st 2020 – Sainsbury’s has promoted its Chief […]
If you, like us, watched so much news you started to stress about it at the beginning of lockdown, you might have got into the habit of staying away. But it’s now important to be informed so start to tune in again! We’re talking to lots of candidates who are currently furloughed or looking for work […]
Increased redundancies, reduced numbers of vacancies, vast numbers of candidates. Could The Independent Specialist Recruiter be the answer? From August 2020 employers will be expected to pay 25% of their furloughed workers wages. This will sadly increase the number of redundancies and any company looking for candidates to fill roles will be absolutely inundated […]
So, what does the world hold in terms of recruitment for CX professionals moving forward?! That – is the million dollar question isn’t it?! I can honestly say that I wish I knew! However, without a crystal ball to peer into – I can only give you my opinion on what the future holds […]
I have been asked many times to write a piece on the recruitment of CX teams. Up until this point I have been reluctant as – since we established ourselves in 2012 – this has been an ever changing environment, and one which I have felt we were still learning about. However, after more than […]