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The Customer Experience Recruitment Specialists
In every aspect of CX and service design
NEWS
INFO
A selection of currently advertised roles for Customer Experience candidates
One of our core values at CX Talent Ltd is to help our candidates find their next ideal role in whatever way possible. Ideally, that would be by placing you with one of our clients!
However, we stand by the fact that we want to support our candidates in any way we can, and as such we have curated this page as a resource for candidates in Customer Experience, Experience Design and Service Design and other relevant disciplines, to enable you to find roles quickly and efficiently that suit your experience. We scan job boards to bring you a weekly updated list of roles that may be of interest to you – so that you can find them in one easy to access place. Of course, this is not a definitive list, but we hope it’s helpful to show you a bit of what’s out there at the moment.
Our other, parallel core value is to be a useful resource for both Talent Acquisition teams and Hiring Managers. If you’re interested in having your role especially showcased on this page, please get in touch with us here at CX Talent Ltd on 01279 550102.
For further information about our full range of recruitment services – please do get in touch with either Jo or Kate on 01279 550102 or email us jovr@cxtalent.co.uk or kateb@cxtalent.co.uk or contact@cxtalent.co.uk for a no obligation conversation about how we can support you.
Unless otherwise specified – CX Talent Ltd are not working as a recruitment partner on these roles
Dentsu
Role Summary
As Chief Experience Officer you will provide strategic leadership to support teams anticipating, understanding, and accessing client’s business problems, and personally lean into CMO / CTO relationships. You will bring equal understanding of brand, business, and customer, and in doing so bring more horizontal creativity to our product. Specifically connecting CX into our marketing, product and commerce solutions, you will support client’s growth via connected, integrated digital experiences, fluid design systems, product innovation, service design and relevant application of emerging technology.
In this newly created UK group role , you will be the figurehead for an Experience community of practitioners across Strategy, Design, CRO, Service Design, UX, Brand and UI; supporting teams to work more efficiently, with greater passion and effort, and with high quality output to elevate the craft of Experience Design.
You will be the tone setter, evangelist, and thought leader on modern and evolving user experiences, nurturing client relationships, and guiding teams towards creating impactful brand interactions in the evolving landscape of consumer experience, marketing, digital products, and connected spaces.
Pivotal in dentsu’s evolution towards a stronger “Experience positioning”, you will collaborate with regional and global counterparts to develop and strengthen dentsu’s position within Customer Experience.
Responsibilities
Client Engagement & Customer Experience Leadership:
Partner Collaboration & Experience Innovation:
Team Leadership & Experience Vision:
Business Connectivity & Experience Integration:
Thought Leadership in Experience Design:
Organizational Design & Customer-Centric Methodology:
Focus on organizational design, enhancing capabilities, and adopting customer-centric methodologies
Mastercard
Overview
The Customer Success Team is a global team within the Global Customer Delivery organization dedicated to providing comprehensive support for products and services that require enhanced customer guidance. This team actively collaborates with product owners, development teams, and various Delivery teams to deploy solutions swiftly, efficiently, and with predictability. Their responsibilities encompass aiding customers from pre-sales through production by offering enhanced technical guidance. Additionally, they focus on equipping our Delivery teams with the necessary support and improved documentation to facilitate the rapid and scalable execution of customer projects. This individual must be highly motivated, intellectually curious, strong collaborator, analytical, organized, and possesses an entrepreneurial mindset. This position requires initiative, critical thinking, thought leadership, and an understanding of go-to-market approaches and best practices. The individual in this position must be a proactive member of the organization with strong leadership skills to lead people effectively and ensure retainment of top talent. This role will have frequent interactions with Executive and Senior Level personnel.
SQLI
Key Responsibilities:
Client Relationship Management: Build and maintain strong, long-lasting relationships with key client stakeholders. Act as the primary point of contact for client inquiries, issues, and escalations. Collaborate closely with clients to understand their business goals, challenges, and CX needs.
CX Strategy and Consultation: Work closely with clients to develop and execute CX strategies aligned with their business objectives. Provide expert guidance on best practices and innovations in CX to drive customer loyalty and satisfaction.
Account Growth and Retention: Develop account growth strategies, identify upselling opportunities, and contribute to contract renewals. Ensure client satisfaction and success, leading to long-term partnerships.
New business development: Be able to spot opportunities, answer RFI / RFPs / proposals and create, cost and lead responses, managing the process through to delivery.
Project Oversight: Oversee the execution of CX projects, ensuring they meet or exceed client expectations. Support and manage statements of work, resourcing needs and timelines to ensure delivery against client-approved timings and budget. Collaborate with internal teams to drive CX-related initiatives, across UX, UI, Content, strategy, research and data.
Creative Management: Prepare and present creative briefs for UX/UI designers & copywriters and co-present creative visuals and copy back to the client.
CX Performance Metrics: Define key performance indicators (KPIs) to measure the success of CX initiatives. Regularly report on the progress and results of CX efforts to clients and senior management, liaising with data & analytics.
Team Leadership: As your team grows, lead and mentor a team of CX specialists, fostering a culture of client-centric thinking and innovation.
Lyst – 12 month FTC (Mat Cover)
We’re looking for a strategic and talented Director of Customer Operations with a passion for delivering exceptional customer experiences. If you thrive in a fast-paced environment, have excellent communication and leadership skills, and a proven track record of elevating customer satisfaction, we want to hear from you!
Success in this role will require in-depth knowledge on Customer Care systems such as Zendesk, a proactive mindset, a commitment to execution, and a supportive approach towards team members will be key.
The Role:
On a day to day basis, you will be responsible for:
Could you be Incommunities new Head of Customer Voice? This is an exciting time to join Incommunities and be at the forefront of championing the voice of our customers to improve the services they receive from us. Responsible for the delivery of our Customer Voice Strategy, this is an opportunity to lead an innovative voice team and make an impact from day one for our customers and community.
About us
We are social housing landlord and think our vision of Improving Lives Incommunities says it all!
Working to provide great homes in great neighbourhoods, we manage more than 22,600 homes across Yorkshire and are proud to collaborate with our customers, communities, local and national stakeholders to achieve this.
Our values are at the heart of everything we do, inspiring our thinking and guiding our plans and actions. This year will see us continue to focus on our 2 -year plan, to 2024. Our plan puts customers at the heart of what we do, providing great places to live and work, with homes that they are proud to live in.
Responsibilities
Head of Customer Experience – Hundred Houses Society
Due to continued development, this is an exciting time to become part of the award-winning Hundred Houses Society team and contribute to their future improvement plans.
This is also a unique opportunity to join the Hundred Houses Society leadership team.
Hundred Houses Society exists to provide great value, low-cost homes for the people of Greater Cambridge and constantly strives to deliver better customer service. As well as focusing on delivering more new build homes, they are continually investing and modernising customers’ homes. The society has an extensive history, of nearly 100 years, and is a society based on strong ethics.
The role’s overall purpose is to lead the delivery of customer-focused corporate objectives and the continuous improvement of customer service.
Responsibilities include:
– Deliver an effective, cost-efficient and high-quality service for all housing and customer service areas
– Deliver meaningful and inclusive resident engagement which influences service standards and decision-making, monitors and challenges performance.
– Develop the utilisation of technology to achieve efficiencies and overall process improvement.
– Have a strong focus on developing a positive and motivating employee culture
– Assist the Executive Operations Director in leading and developing the Society’s vision, values and mission.
– Develop the professionalism of the housing team in line with the Better Social Housing Review outcomes.
– Assume responsibility for leading and implementing continuous improvement activities across the Housing and Customer Services teams.
– Ensure all legal and regulatory obligations in relation to housing management are achieved
– Accountability for housing management data and systems
Aviva
A bit about the job:
You’ll join an agile team of experts in strategy, customer experience, and insights, working collaboratively to develop the One Aviva Customer Strategy. Your responsibilities will include working with senior leaders in C&M to refine key strategic initiatives, conducting market scanning and competitor analysis, collaborating with Customer Science to identify growth opportunities, prioritizing customer segments, analysing relationship-building initiatives, and contributing to business case development.
Skills and experience we’re looking for:
Malaberg
As the Head of Customer Experience, you will be involved in defining and executing strategies that elevate our customer experience to new heights. You will oversee our Sheffield contact centre and the off-shore agents who service our US customers. The role will involve hands-on management of inbound and outbound teams and using a data-centric approach to drive commercial growth across all teams. You will be directly involved in the day-to-day operations, setting the standard for excellence in customer engagement and delivering continuous improvements to all touchpoints.
Key Responsibilities:
Skipton Building Society
Your Main Responsibilities Will Include
Cap Gemini
Our Company
At Boehringer Ingelheim we develop breakthrough therapies that improve the lives of both humans and animals. Founded in 1885 and family-owned ever since, Boehringer Ingelheim takes a long-term perspective. Now, we are powered by 52,000 employees globally who nurture a diverse, collaborative and inclusive culture. We believe that if we have talented and ambitious people who are passionate about innovation, there is no limit to what we can achieve.
WHY THIS IS A GREAT PLACE TO WORK
Boehringer Ingelheim has been recognised as a Top Employer in the UK. Being certified as a Top Employer confirms our dedication to a better world of work, delivered through excellent HR policies and people practices. To learn more visit: https://www.boehringer-ingelheim.co.uk/careers/uk-careers/why-great-place-work
THE POSITION
Provides direction and insights to lead the CFE team to ensure customer facing team productivity and effectiveness are optimised to meet business objectives and maximise profitability – including shaping the broader GTM strategy and prioritising appropriate capabilities to implement in the UKIE business
Battersea – Charity
Battersea is an ambitious and exciting place to work; our brand, marketing campaigns and expert care for dogs and cats in need help us to stand out in the sector.
Battersea’s Insight & Impact team proudly inspires and empowers colleagues in all teams to make confident and evidence-based decisions, that ultimately drive positive impact for dogs and cats everywhere.
As a Research & Insight Manager, you will foster this culture by developing and communicating compelling insights based on robust methodologies and creative approaches to data collection, analysis, and reporting.
About Us
We’re building Tomorrow’s Connections Today, bringing people together through the power of our technology.
Liberty Global is a world leader in converged broadband, video and mobile communications and an active investor in cutting-edge infrastructure, content and technology ventures.
With our investments in fibre-based and 5G networks we play a vital role in society, currently providing over 85 million fixed and mobile connections and rolling out the next generation of products and services, while readying our networks for 10 Gbps and beyond.
We’re creating national champions, combining the best broadband and mobile networks under brands such as Virgin Media-02 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, Sunrise in Switzerland, Virgin Media in Ireland and UPC in Slovakia.
Liberty Global Ventures, our global investment arm, has a portfolio of more than 75 companies and funds across content, technology and infrastructure, including strategic stakes in ITV, Univision, Plume, Lionsgate and the Formula E racing series.
Our scale enables us to transfer knowledge and expertise across our operations and investments, creating a dynamic family of brands united in the pursuit of innovation and excellence.
And we’re prioritising diversity, equity and inclusion in our workplace and communities, while reducing our impact on the environment. We are using technology as a force for good; for our people, our partners and the planet.
Job Purpose
As a business that’s totally in love with groundbreaking thinking and digital goodness, it’s no surprise that our Customer Experience teams have crucial roles to play. They underpin so much of what we do. That means everything from design and architecture, through to innovation, enhancing, trialling and priority setting for delivery of our product platforms.
From the biggest projects to essential daily maintenance, all kinds of people have important roles to play. The Director Customer Experience Strategy is part of the Customer Experience Department, responsible and accountable for defining customer experience and product platform roadmaps with focus on scale deployments, rich and easy experience as well as quality to support the success of our operating companies.
As the Director of Customer Experience Strategy, you will play a pivotal role in shaping and implementing our overall customer experience vision.
You will be responsible for developing and implementing strategies that enhance customer satisfaction, loyalty, and engagement across touchpoints within and related to our platforms.
If you are a strategic problem solver with a passion for driving customer-centric initiatives, we invite you to join our team. This is Global role with multi country responsibility (3 PE and UK), advising on CX strategy across the four operating companies.
The Company
Join us in transforming urban living for happier lives! Brompton Bicycle is more than just a company – we’re a community of innovators who are passionate about changing the world, one bike at a time. Our bikes are not just a means of transportation – they’re a reflection of our values, creativity, and commitment to excellence.
With over 16 million possible combinations of gears, colours, handlebars, and accessories, we’re all about giving our customers the power to create their own personalized Brompton bike. And we are not stopping there – in the past 36 months, we’ve invested in new facilities, transformed our digital presence, opened new flagship stores, and launched our biggest product line ever!
Key responsibilities
About Us
We’re building Tomorrow’s Connections Today, bringing people together through the power of our technology.
Liberty Global is a world leader in converged broadband, video and mobile communications and an active investor in cutting-edge infrastructure, content and technology ventures.
With our investments in fibre-based and 5G networks we play a vital role in society, currently providing over 85 million fixed and mobile connections and rolling out the next generation of products and services, while readying our networks for 10 Gbps and beyond.
We’re creating national champions, combining the best broadband and mobile networks under brands such as Virgin Media-02 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, Sunrise in Switzerland, Virgin Media in Ireland and UPC in Slovakia.
Liberty Global Ventures, our global investment arm, has a portfolio of more than 75 companies and funds across content, technology and infrastructure, including strategic stakes in ITV, Univision, Plume, Lionsgate and the Formula E racing series.
Our scale enables us to transfer knowledge and expertise across our operations and investments, creating a dynamic family of brands united in the pursuit of innovation and excellence.
And we’re prioritising diversity, equity and inclusion in our workplace and communities, while reducing our impact on the environment. We are using technology as a force for good; for our people, our partners and the planet.
Job Purpose
As a business that’s totally in love with innovative thinking and digital goodness, it’s no surprise that our Customer Experience teams have crucial roles to play. They underpin so much of what we do. That means everything from design and architecture, through to innovation, improving, trialling and priority setting for delivery of our product platforms. From the biggest projects to crucial daily maintenance, all kinds of people have a role to play. The Director Customer Experience Implementation is part of the Customer Experience Department, responsible and accountable for defining customer experience and product platform roadmaps with focus on scale deployments, rich and easy experience as well as quality to support the success of our operating companies. As the Director of Customer Experience Implementation, you will play a pivotal role in translating our customer and product experience strategies into tangible, high-impact initiatives. You will lead a team dedicated to implementing and optimizing customer-focused programs, ensuring seamless integration with and enhancement of our products and services. If you have a consistent track record of successful implementation and a passion for driving exceptional customer and product experiences, we invite you to be a key player in our team.
This is Global role with multi country responsibility (3 PE and UK), driving implementation with our central platforms scaling across the four operating companies.
Merkle
We are looking for an experienced customer strategy/CRM strategy lead to join our growing team of marketing strategy specialists. You will be part of a diverse team dedicated to providing insight and strategic vision and activation of strategic planning across channels. You will report into the Head of Customer Strategy.
You need to have experience in data-driven customer strategy: you have a experience to combine insights from multiple sources to lead actionable recommendations and business changes; you will be adept at simplifying complex frameworks into a clear narrative and translating strategic recommendations into actionable plans. You will tell stories that captures the imagination of the client and instil trust in them is as important as the understanding of the analysis itself.
You will manage meetings and present your thoughts, recommendations and reasoning internally and at board level for clients. If you’re someone who likes innovation, we need a somebody who can build relationships, who can get to the core of the clients’ challenges and deliver insightful, data-led marketing strategies focused on our goals, activated through integrated campaign planning.
Merkle have great relationships with our client base which is founded in the trust of providing deep expertise. You will work in a vibrant team of like-minded professionals with a variety of skills and specialisms and will need to balance client demands with the development of Merkle propositions and being an important member of the team in responding to new business opportunities.
Revolution Beauty
We are looking for an experienced Digital Design Lead to champion the creative direction of all digital design across the company. Overseeing our e-commerce platforms, digital marketing channels, and digital retailers. The ideal candidate should be a strategic thinker who can create and execute innovative, conceptual ideas that meet all stakeholder objectives. The candidate will have a passion for managing and developing a team of designers. Loving all things beauty, who embraces Revolution’s dynamic culture of executing with speed and quality, whilst thriving in an entrepreneurial environment.
What you’ll do:
Sainsburys
As the Head of Customer Journey Management, you will assume ownership and optimisation of our critical end-to-end customer experiences across a two-year horizon. This responsibility extends across all Sainsbury’s brands and channels, with a particular focus on either GM or Food. You will work with the business to champion our customers at every touchpoint in our core customers journeys. By leveraging journey mapping, data analytics, and insights, you will prioritise pain points and identify innovative solutions. Collaborating closely with leadership teams and subject matter experts from both Sainsbury’s and Argos, you will drive the implementation of customer experience enhancements through engagement, education, and support. You will help to grow the customer journey management capability across the customer care team and support driving our strategic vision to have a customer first culture across the business. Furthermore, you will play a pivotal role in cultivating a customer-centric culture throughout the organisation. Your expertise will empower the customer care team and contribute to our overarching goal of putting the customer first in all aspects of our business.
What you need to do:
Ongoing Recruitment for CX Candidates at Unilever
We are eager to find people who have a passion for teamwork, a positive attitude, and who are results orientated. Please read more about the role below & if you think you’d be a great addition to the Customer Experience team we’d love to hear from you. To register your interest please submit a copy of your full CV by hitting the “Apply Now” button above! We’ll review your application and contact you if we think you’re a good fit!
Please note: This is not a live vacancy, and you will be contacted by a Talent Partner to discuss your fit for upcoming, future roles in Customer Experience.
Job Title: Customer Experience Specialist
Location: Kingston or Leeds
Job Purpose
Key purpose of this role is to ensure customer satisfaction through proactive communication and collaboration through assessing the customer experience from ordering, delivery to collection. Intent of this role is not to manage day-to-day operations but to monitor and collect insights to influence internal and customer policy to elevate efficiency of the processes.
Responsibilities
About Viator
Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry-leading flexibility and last-minute availability, it’s never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.
As the Director of Customer Lifecycle Management, you will be responsible for overseeing the creation and implementation of strategies that maximise customer value and loyalty, globally. You will be joining us at an exciting time, as our fast (acquisition) growth means we need a strong, proven leader to help us build and scale capabilities around our customer base.
Your primary responsibility will be to strategize, design, and implement best in class lifecycle programs and communication, driven by building a solid foundation of customer data and customer analytics. The scope of the B2C CVM team you will lead stretches from acquisition (lead generation) to the entire CVM lifecycle of nurture, growth, and retention. Globally and across all our product categories.
By leveraging data-driven insights and innovative techniques, you will drive customer loyalty, satisfaction, and advocacy, ultimately leading to increased revenue and customer lifetime value.
This role requires a strategic thinker, a hands-on problem solver, and someone with strong mastery of performance data. This role also requires a collaborative leader who can work well cross-functionally with other teams to coordinate and deliver the end-to-end journey for customers.
Demonstrable personal expertise with customer analytics and customer data is a must, along with lifecycle marketing experience. Proven experience in B2C environments and in building and growing a CVM capability in a fast growth environment is essential.
We have a strong preference for candidates that have travel industry experience, MarTech fluency, and a track record creating and growing CVM programmes such as loyalty, promotions, and services.
📍 Narvar Hybrid Eligible locations: Atlanta, GA | Austin, TX | New York, NY | San Francisco, CA | London, UK | Bangalore, India | Tokyo, Japan
Narvar is growing! We are hiring a Director of EMEA Customer Success to lead the post-purchase experience during the critical phase of the customer journey. You are self-motivated, scrappy, and willing to learn and take action. You get to collaborate across the organization with other leaders and team members.
We’re looking for a strong leader to drive the Customer Success organization’s strategic direction and operational execution. As a Director of Customer Success, you will gather insights to identify ways to optimize each step in the customer lifecycle and drive a strong return on investment for our clients. You’ll help ensure clarity in strategy, organizational design, and operational execution for the CSM org. You will need to both roll up your sleeves to lead interactions with our customers, but also think strategically about improving processes for customer on-boarding, training and ongoing engagement. The ideal candidate will need to have a strong mix of relationship management, analytical, and leadership development skills. This is a highly cross-functional role and you will collaborate with engineering, sales, and professional services teams to drive process, create solutions, and make Narvar a best-in-class customer success organization. This role reports to the Senior Director of Retail and Client Success and acts as a trusted partner in the organization.
Tottenham Hotspur
The Club is seeking a Head of Guest Experience to own the ongoing evolution of the customer journey, and execution of the member benefits program for all areas of the Venue. Ranging from matchday attenders to public season tickets holders, through to The H Club (Private Members Club) and our six-star ‘Lodge’ / Residence. The Head of Guest experience will work with various key stakeholders, including our Head of Supporter Experience, to ensure our supporters and customers have a positive experience.
The position will involve working irregular hours (e.g. evenings / Saturdays / Sundays / Bank Holidays) so a flexible candidate is sought.
JOB PURPOSE
This role embraces the customer journey from ‘end to end’, owning the project management, consolidating and vision across all levels of the business. This person must quickly establish and sustain a reputation for innovation, consistently delivering excellence, making the site ‘the place to be’ for legendary customer service and a renowned center of excellence.
KEY RESPONSIBILITIES
About Ping Identity:
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it’s not just something we provide our customers. It’s something that inspires our company. People don’t come here to join a culture that’s built on digital freedom. They come to cultivate it.
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Diversity, reminds us to celebrate differences so you are empowered to bring your authentic self to work.
We’re headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we’re changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.
The CX and Change Analyst will sit within our Customer Care Centre of Excellence, and has key responsibilities to support our post sales customer experience team, for change and support the delivery of new customer (CX|UX) focused initiatives.
Customer-Centric Mindset:
Understanding and prioritising the needs and expectations of customers is fundamental. The ability to think from the customer’s perspective is critical in designing positive experiences.
Communication Skills:
Excellent communication skills, both verbal and written, are essential. This role, working alongside CX Program managers, need to effectively convey the vision, goals, and strategies to other departments within the organisation.
Analytical Skills:
Key for this role is the to be adept at analysing customer data, feedback, and metrics to identify trends, patterns, and areas for improvement. This includes the ability to use data to drive decision-making.
Problem-Solving Skills:
The ability to identify and address issues that impact customer satisfaction is vital. You should be a skilled problem solver who can navigate complex situations.
Cross-Functional Collaboration / Stakeholder Management:
Collaboration with various departments (marketing, sales, product development, etc.) is essential. You should be able to build strong relationships and work collaboratively with other teams to ensure a seamless customer experience across all touchpoints.
Reporting & Data-Driven Decision Making:
Metrics and Analysis: Utilise data and analytics to make informed decisions. You should be comfortable using customer data to assess the impact of initiatives and adjust strategies accordingly.
Customer Journey Mapping:
Understanding Touchpoints: Mapping the customer journey is crucial for identifying key touchpoints and moments of truth. This skill helps in designing initiatives that enhance the customer experience at critical stages.
Holland Barett
About The Role
AMEX
About The Role
Reporting to the VP of Product Development, this role is an exciting opportunity for a talented product leader to drive modernization and enablement of payment capabilities.
Key Responsibilities
Senior Customer Strategy & Insights Executive | CX – KANTAR
London / Hybrid working
We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.
Our Insights colleagues are the masters of using data to resolve challenges. They help brands define what they should stand for, how to reinvent and renew their offer, how to better reach audiences, and how to win with consumers and customers. By collecting substantial data from across the world, they blend human expertise with technology, making sure we can deliver innovative insights to brands everywhere.
The Customer Experience team at Kantar are unique in the market. We combine deep research expertise and analytics with customer experience strategy, to help our clients through complex customer experience transformations.
We are looking for a Senior Customer Strategy & Insights Executive to join our CX team. You’ll work closely with clients to understand their business objectives and the most appropriate research design to meet these objectives. You are working towards becoming a recognised CX expert in research design and insight delivery. Your goal is the delivery of high quality CX insights and recommendations that will enable clients to improve their customer experience strategies.
What you’ll be doing
Exciting Lead Service Designer opportunity at UK Export Finance!
UKEF is committed to be a more customer-centric organisation, making it easier for customers to deal with us, offering improved response times, quicker decision-making and improved case-processing. To enable this, UKEF is committed to using digital as a primary means for managing relationships with a wider range of stakeholders. Focusing on developing end-to-end services that meet user need and enable business outcomes, this is an exciting new role showing the growth and drive of UKEF’s digital ambition.
This role will lead the service designers and researchers in UKEF, leading the research and service design professions and approach for products and services across the organisation to meet our users’ need and business aspirations.
For further information about the role, working for UK Export Finance and the benefits it offers employees and how you can make a difference click on apply.
BAE Systems Digital Intelligence is home to 4,500 digital, cyber and intelligence experts. We work collaboratively across 10 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments.
With a strong understanding of best practices and methodologies, User Experience Designers are the primary end-user advocates who produce online experiences that engage even the most discerning audiences. They are research, data and design enthusiasts who create engaging and useful digital products and services to serve a wide variety of online experiences.
The role of a User Experience Designer (UXD) is broad in that they can operate across several key phases of our User Centred Design (UCD) methodology from Discovery, Define and Design to Implementation, Test and Deploy.
They implement research, persona creation, needs analysis, site maps, wireframes and prototypes. They are also responsible for creating visually engaging and innovative products, bringing concepts to life by eliciting human response to visuals of all kinds. They know the power of imagery, motion, interactivity and design.
The User Experience Designer provides cross-functional teams and clients expert knowledge and skills in UX and UI design principles and methodologies, acting as a subject matter expert and evangelist for Digital Experience excellence.
Key Accountabilities
This role require a passion for creating digital experiences which delight and inspire diverse audiences. We employ UXDs to create compelling digital experiences that are empathetic to user needs and drive measurable business results.
Key accountabilities / duties;
Islington Council
As a Digital Transformation Lead, you’ll be at the forefront of innovation, leading the charge in shaping the digital landscape of the council; for the Borough. As the primary liaison between IT & digital services and the wider organisation, you will cultivate strategic partnerships and foster collaboration with Directorates and service users.
You will conceptualise and commission innovative digital solutions to solve service problems and meet the council’s ambitions.
Main duties of the job: