🌟 If you are looking for a new role in Customer Experience, you’ll be spending quite a lot of time looking at job descriptions for jobs that are actually about delivering something completely different.

❓ It might be Customer Service, Contact Centre Management, Operations, Digital Transformation, UX….. all great, but probably not exactly what you are looking for.

🌟🌟Don’t forget – the same thing will be happening to the recruiter – they’ll be reviewing and rejecting lots of CVs that aren’t what they are looking for. It’s really important to make sure that it is EASY to see from your CV that your experience is right for the role.

❓❓How to do this?

▶ Make sure your profile section emphasises successes aligned to the role goals
▶ Use a key skills section to bullet point EXACTLY the experience needed
▶ Add quantifiable detail in the professional experience section to support this
▶ Use your real world expertise in an achievements section to draw attention to your ability to own your expertise – any awards, published work, judging panels etc all goes here.

🌟🌟🌟🌟If you are a recruiter – you can avoid this altogether by using a specialist agency who understands CX and will provide you with a brilliantly screened shortlist of excellent candidates! (Get in touch with me or Jo at CX Talent Ltd!!)

If you are a candidate in this space, you MUST spend the time tailoring your CV for the role.

#cxtalent #cx #goodrecruitment #headofcustomerexperience

Are you a Contractor? With the cost of living crisis and the rather gloomy prospects for the economy – might you be thinking about going perm? OR is this the perfect time to be a contractor / freelance as you can just work on specific business critical projects. I am really interested in hear your thoughts.

At CX Talent Ltd we have quite a few roles on at the moment where we need permanent people. These roles – (where the Contractor market is particularly strong) are in UX, Service Design and Product Design. Our Clients are keen to bring in permanent staff as they are really keen on continuity rather than a constant change in personnel.

What are your thoughts? Stay Contracting or think about Perm? We are really interested to hear!

Whatever your thoughts – Kate Baird and Jo van Riemsdijk are keen to hear from you! Especially if you are ready for your next move!

#uxdesign #cxjobs #uxjobs #servicedesign

One of the loveliest of things about working CX Talent Ltd is that we get to speak to and help people in their careers. Not all of our conversations result in people leaving their current positions. Today I was sent one of the nicest messages I have ever received and the person who sent it has kindly allowed me to post it here:

‘I am still not actively looking to move from my current role. The reason I am writing is to tell you that our conversation helped me better understand my value on the market and get more from my current role.

After our chat I realised I want more and I deserve more than I had at the time, both financially as responsibility wise. You gave me the confidence to go an pursue that. So, between the chat with you and a plan put together with my mentor (another amazing lady) I’ve asked for more and I got it… more money, more training, the prospect of managing my own team (I only managed interns before).

If it weren’t for you I don’t know how long it would have taken me to ask for what I wanted or if I would have ended up changing company instead of negotiating with the current one (which I still love).

Although I always fight to make the customer’s voice heard, I don’t always have the courage to make my own voice heard.

Anyways … just wanted to Thank you! and let you know that maybe without even planning it you had a positive influence in my life.

Hope you have a lovely day! And please stay in touch:)’

I can honestly say that this has made my week, month, year! What is wonderful is that this individual has had the confidence to ask their present employers to progress and is going to stay and develop their career further in an organisation they love.

Employees want to feel valued, want to be grown and developed.

Hang on to your best people, help them grow and develop. Pay them their market worth (irrespective of whether they’ve been with you forever!) – or you may find that they get snapped up by someone else!

#cxtalent #cxjobs #recruitment

Before we leave you for the Christmas Break 🎄🎁 ⭐❄️☃️ – here is a round-up of our current roles. We’ve got a gorgeous and exciting selection of roles and clients so have a read and get in touch with Kate Baird or myself if you are interested in having a chat about any of them in the New Year:

🎄Platform Delivery Director – London based for fabulous Digital Creative Agency. Salary to £110K

🎄Head of Customer Experience – extensive European Travel. E-commerce experience essential! to £110K X 2

🎄Head of Customer Experience – FINTECH. Startup experience useful and digital experience a must. to £90K with share options

🎄Group Head of Customer Experience Training. London based, very L&D heavy rather than CX heavy. A real combo of the two. New and very exciting role. Some travel required. Ideally some start-up experience or experience in very fast paced environment to £115K

🎄Customer Experience Manager – London based. For e-commerce company. MUST be able to work in fast paced agile environment. Lots of career potential in this one, loads of future opportunities. to £50K

🎄Customer Support Centre Manager – Guernsey. Would require relocation to the Island. Only 20% tax!! Beautiful place and way of life! This client is transforming their Customer Support Centre and needs someone with brilliant and relevant experience. Salary and package tbc.

🎄Digital Experience Manager – REMOTE. Can be based anywhere at all in the UK. To £70K. Ideally experience using Magento.

🎄Voice of the Customer Manager – Surrey. Only 1 day per week in the office required. £55-65K

🎄Customer Insight Manager – 6 month FTC. Financial Services. Can be remote to £55K

🎄Senior Service Designers X 2 – to £75K plus exceptional benefits. Financial Services client. Can be London, Reading, Edinburgh or Sterling or within easy commuting of them.

🎄Service Designer – to £45K. Fantastic London based Digital agency.

🎄Customer Loyalty Marketing Manager to £75K. West Midlands. Membership and subscription marketing managers – this is also open to you!

🎄UX Designers of all levels – we have a constant stream of roles coming in, please get in touch!!

Wishing you all a very Happy Christmas and Brilliant 2022! May your Christmas be Merry and Bright!

jovr@cxtalent.co.uk, kateb@cxtalent.co.uk

#cxjobs #customerexperience #digitaljobs