Who we are

CX Talent Ltd provides permanent and temporary recruitment services specializing in Customer Experience. We operate across all sectors. All our roles are in and around Customer Experience which may includes Customer Insight, Customer Journey Mapping, Digital, Change and Transformation roles, Customer Service, Customer Operations, Customer Communications roles and any other Customer Experience related role.

What does this policy cover?

Our Privacy policy:

  • Sets out the types of personal data that we collect.
  • Explains how and why we collect and use personal data.
  • Explains how long we keep personal data for.
  • Explains when, why and with whom we will share personal data.
  • Sets out the legal basis we have for using personal data.
  • Explains the effect of refusing to provide the personal data requested.
  • Explains the different rights and choices when it comes to personal data.
  • Explains how we may contact you and how you can contact us.

What are our privacy principles?

  • We do not collect more information than is necessary.
  • We do not use your information for purposes other than those specified.
  • We do not keep your information if it is no longer needed.
  • We only provide your information to a client when you give us your permission to do so.

Why do we hold and process data?

The purposes for which we hold and process data include:

  • Assessment
  • Recruitment
  • Executive Search
  • Consulting
  • Interim Appointments

What personal data do we collect about you?

We collect the information necessary to be able to find available and appropriate opportunities and further information needed to assess your eligibility through the different stages of recruitment. This information may include CVs, identification documents, educational records, work history, employment and references.

We may also collect sensitive personal data about you; we only collect sensitive personal data from you and further process this data where you have given your explicit consent.

Where do we collect personal data about you from?

The following are the different sources we may collect personal data about you from:

  • Directly from you. This is information you provide while you are searching for a new opportunity and/or during the different recruitment stages.
  • Through publicly available sources such as LinkedIn.
  • By word of mouth for example, you may be recommended by a friend, a former employer, a former colleague or even a present employer.

How and why we use your personal data?

We use your personal data to match your skills, experience and education with a potential employer. We will initially collect basic information on you such as contact details, job role and experience. We have only ever passed this information on to our clients with your expressed permission and will continue to do so.

How do we collect your data?

1. When you visit our website

a) When you submit your personal information via our website

We collect and store information that you submit voluntarily through our website forms for example when you our website contact form. It is then stored according to this privacy policy and is not shared without your express permission.

Our website uses a secure SSL certificate, so all traffic (transferal of files) between this website and your browser is encrypted and delivered over HTTPS.

b) Cookies

We currently do not use Cookies on our website but will update our privacy policy when we do.


2. When you submit your CV to us

When you submit your CV to us, we collect this personal information you give us for recruitment-related purposes. We may collate it with additional information obtained from publicly available data (i.e. LinkedIn), information from our interactions with you (i.e. interviews, conversations) and sometimes from related third parties (i.e. when you have been recommended to us).


3. When you contact us

While you can use our website without giving out your personal information, once you contact us via our website or other means, then we collect, process and store the information you have sent us for recruitment-related purposes, such as contacting you.

Additionally, we may keep your information for a period of time for the purpose of considering you for different opportunities we recruit for. We always contact you to provide you with the details of these opportunities in the first instance and only when you give your permission would we send your information (i.e. your CV and our interview notes) on to our client/s and/or discuss your data with them.

The information you give us (i.e. your name, email address, telephone number) will be processed and stored so that it is possible for us to contact and respond to your request.

How long do we keep your personal data for?

We keep your information in accordance as follows:

Candidates (either that we have placed or that we have been in contact with but have not placed in a role): 5 years – except for our candidate summary notes which we keep for 10 years.

Client contact details: 4 years

Detailed information can be found in our Data Retention Policy, available upon request.

Who do we share your personal data with?

Your personal data is shared with our clients only when you give us your permission to do so.

What legal basis do we have for using your information?

For prospective candidates, referees and clients, our processing is necessary for our legitimate interests in that we need the information in order to be able to assess suitability for potential roles, to find potential candidates for clients and to contact clients and referees.

What happens if you do not provide us with the information we request or ask that we stop processing your information?

If you do not provide the personal data necessary or withdraw your consent for the processing of your personal data, we may not be able to match you with available job opportunities.

Do we make automated decisions concerning you?

Not ever. And we do not carry out any automated profiling.

How will we contact you?

We may contact you by phone, email or via LinkedIn.

How do we keep your information secure?

We seek to ensure the security of personal information. When we collect information about you, we also make sure that your information is protected from unauthorized access, loss, manipulation, falsification, destruction or unauthorized disclosure. This is done through appropriate technical and organisational measures.

What rights do you have in relation to the data we hold on you?

By law, you have a number of rights when it comes to your personal data:

RightsWhat does this mean?
The right to be informedYou have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this policy.
The right of accessYou have the right to obtain access to your information if we’re processing it.

This is so you’re aware and can check that we’re using your information in accordance with data protection law.

The right to rectificationYou are entitled to have your information corrected if it’s inaccurate or incomplete.
The right to erasureThis is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
The right to restrict processingYou have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.
The right to data portabilityYou have rights to obtain and reuse your personal data for your own purposes across different services. This enables you to move, copy or transfer your information easily.
The right to object to processingYou have the right to object to certain types of processing, including processing for direct marketing (i.e. if you no longer want to be contacted with potential opportunities).
The right to lodge a complaintYou have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator.
The right to withdraw consentIf you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your personal data for marketing purposes.

How do you access your information?

You have the right to request access to the information we are storing about you.

You need to complete the Data Subject Access Request form which you can request by contacting Jo van Riemsdijk at jovr@cxtalent.co.uk or Kate Baird at kateb@cxtalent.co.uk. We will provide the information you request within 30 days, following receipt of the request and proof of identity.

We will provide full access to all information concerning you.

We act on requests and provide information free of charge.

How can you correct or delete your information?

If you believe that the information we have about you is incorrect, you are welcome to contact us so we can update it and ensure it is accurate.

If at any point you wish us to delete information we hold about you, please contact us.

CX Talent Ltd is registered in England, with company number 08214321.

Content copyright 2019 by CX Talent Ltd. All rights reserved.