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The Customer Experience Recruitment Specialists
In every aspect of CX and service design
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A selection of currently advertised roles for Customer Experience candidates
One of our core values at CX Talent Ltd is to help our candidates find their next ideal role in whatever way possible. Ideally, that would be by placing you with one of our clients!
However, we stand by the fact that we want to support our candidates in any way we can, and as such we have curated this page as a resource for candidates in Customer Experience, Experience Design and Service Design and other relevant disciplines, to enable you to find roles quickly and efficiently that suit your experience. We scan job boards to bring you a weekly updated list of roles that may be of interest to you – so that you can find them in one easy to access place. Of course, this is not a definitive list, but we hope it’s helpful to show you a bit of what’s out there at the moment.
Our other, parallel core value is to be a useful resource for both Talent Acquisition teams and Hiring Managers. If you’re interested in having your role especially showcased on this page, please get in touch with us here at CX Talent Ltd on 01279 550102.
For further information about our full range of recruitment services – please do get in touch with either Jo or Kate on 01279 550102 or email us jovr@cxtalent.co.uk or kateb@cxtalent.co.uk or contact@cxtalent.co.uk for a no obligation conversation about how we can support you.
Sponsored Job Roles
Sponsored Job Advertisements
CX Talent Ltd are offering a new service to sponsor your job advertisement which will be posted here.
Our new service allows you to access our expertise and network without necessarily incurring our full search costs. It includes showcasing your advertisement on our website here. Posting the job advert onto job boards, alerting the job to our very wide network of CX professionals and collating all job applications on your behalf.
We send you a weekly update of all relevant applications – so you can contact those candidates for interview. Get in touch with either Jo or Kate for more information on this service.
Unless otherwise specified – CX Talent Ltd are not working as a recruitment partner on these roles
Director – UX Design
BlackRock
UX Design – Director
Help shape the future of digital experiences at BlackRock!
About The Aladdin UX Design Team
The Aladdin UX Design team researches and designs the user experience for the Aladdin investment and risk analytics platform which is used by institutional wealth managers and investment professionals worldwide.
We practice a human-centered design approach—designing software grounded in user need—to enable our users to tap into the power of BlackRock’s Aladdin enterprise platform. We are a team of skilled UX designers, UI designers, and UX researchers, working to reinvent and improve the Aladdin platform through the user’s lens.
We are looking for a UX design director who understands and is inspired by the complexities of designing software for the enterprise.
About You
You are first and foremost a UX educator and advocate. Experienced creating and implementing strategy and processes that empower cross-functional teams to not only evolve their UX practice, but ultimately ensure we are creating high quality products on behalf of our users. You seek insight into user needs to derive efficient, friendly interaction design. You understand the holistic journey a user takes to provide them with valuable tools for task completion. You are not afraid of complexity, depth, and balancing the demands of a wide, varied user base when crafting software. You love owning big interaction problems and providing the thought leadership vital to drive them toward success by collaborating hand-in-glove with product owners and engineers.
Responsibilities
- Partner with our colleagues in Product Management, Engineering, and the Aladdin business to foster a UX-centric environment and process, as well as define the solutions with the users in the center.
- Translate Business goals, Product Vision, and UX Strategy to actionable design briefs for UX to deliver compelling, useful, experiences for our consumers.
- Drive the UX strategy for your product vertical through thoughtful design thinking, design sprints, workshops, ideations, concepts, prototypes, and presentations to executive teams.
- Leverage participatory and iterative design techniques, including heuristic evaluations, observational studies, user interviews, usability testing, and other forms of requirements’ discovery.
- Drive and deliver end-to-end experiences, across channels, workflows, and apps, from discovery, concepting, to detailed designs, annotated wireframes, journeys, information architecture, prototypes, high fidelity designs, hand off to dev, launching, and success metrics.
- Focus on data driven decisions by leverage data metrics, insights, and qualitative research.
- Manage and lead a team of Designers.
- Be a positive, friendly representative and evangelist for user-centered design.
Lead Service Designer
Bradford, Chatham, Petersfield or London
Vanquis Banking Group
Our working style is hybrid, with flexibility to support work-life balance. We value meaningful in-person interactions, so we work mostly remotely and, in the office, when in-person collaboration is key.
Benefits: Discretionary annual bonus, 25 days holiday up to 30 days (depending on service), pension scheme with matched company contributions up to 10%, 2 paid days to ‘give back’, enhanced maternity pay (once successfully passing probation), 4 weeks paid paternity, LinkedIn Learning for all, Snoop Premium, Private Medical Insurance
Don’t hesitate to apply for a role even if you don’t meet all the criteria; your unique strengths and eagerness to learn can be just as valuable.
You and Your Team:
Have you ever considered the potential to improve people’s relationship with their finances? Do you feel that financial institutions often fall short in truly supporting their customers, leaving a gap in the market for value-driven organizations that prioritize customer needs? Our Purpose is simple: To deliver caring banking so our customers can make the most of life’s opportunities.
This is your opportunity to make a meaningful impact, fully supported by the CEO and ExCo, with a clear mandate to implement our new customer-centric strategy. It’s a unique chance to challenge the status quo in financial services and demonstrate it is possible to do “banking with heart”.
As a Lead Service Designer, you will play a crucial role in developing and championing the customer vision and strategy across VBG ensuring we transform into a truly customer centric business. You will lead cross functional teams to design and improve end-to-end customer experiences, identify and prioritise strategic opportunities and align stakeholders to customer objectives.
In your day-to-day role, as a Lead Service Designer you will:
- Customer Strategy: service design of critical initiatives, projects and programmes to realise our customer and proposition strategy. This will include defining project goals, timelines, strategies and to successfully implement new or improved customer journeys. Design and facilitate engaging workshops with stakeholders, customers and colleagues, both remote and in person.
- Design: using empathic and user-centred design practices, responsible for designing and developing solutions for new or existing products and services, considering business vision, values, product strategy whilst delivering exceptional customer experiences, from generating concepts to creating user journeys and service blueprints. Lead and manage projects with insight and research colleagues to deeply understand our customers needs, including recruitment, research design, fieldwork and analysis.
- Customer journey mapping: apply a strategic focus and outside/ in approach to customer data to create strategies that improve customer satisfaction across the bank, establishing customer lifetime value.
- Customer Experience: Work in partnership with key stakeholders across the organisation to understand, measure and implement improvements to all aspects of the customer experience throughout the customer lifecycle.
- Vulnerable Customers: incorporate best practice for inclusivity and accessibility into the design process.
Digital Experience Manager
Uxbridge
Hertz Car Rental is seeking a highly skilled and motivated Digital Experience Manager with a focus on CRM, Loyalty and SEO to join our team. As the Digital Experience Manager, you will play a critical role in enhancing CRM, Loyalty programs, and SEO efforts. This position will collaborate with internal stakeholders to strategise, plan and execute CRM communications while also developing and implementing strategies to increase qualified web traffic through effective SEO optimisation. Additionally, the role involves supporting corporate European countries, while partnering with franchise countries to drive GPR member acquisition, engagement, and inbound reservations.
What You’ll Do:
CRM & Loyalty Programs
- Strategy Development: Collaborate with internal stakeholders such as Country Marketing Managers, Global CRM and Loyalty teams as well as wider marketing team to create comprehensive CRM communication strategies for Corporate European Markets (France, Italy, UK, Germany, Spain, Benelux, Czech and Slovakia) as well as franchise countries
- Planning & Execution: Plan and execute CRM communications including promotional emails, newsletters, member account summaries, and other non-transactional emails.
- Tactical Promotions: Develop and implement tactical CRM and loyalty promotions to engage members and drive inbound reservations.
- Content Creation: Collaborate with brand and marketing teams to develop engaging and personalised content for CRM communications to enhance customer engagement and loyalty.
- Data Analysis: Analyse CRM data to identify trends, insights, and opportunities for improving customer engagement.
- Customer Segmentation: Implement customer segmentation strategies to ensure targeted and relevant customer communication.
- Performance Monitoring: Monitor and report on the performance of CRM campaigns, providing actionable insights for continuous improvement.
- New Member Acquisition: Drive initiatives for new member acquisition and increase the number of logged-in members on Corporate European websites.
- Loyalty Engagement: Create strategies to increase loyalty engagement across all supported regions.
- Salesforce Marketing Cloud: Utilise Salesforce Marketing Cloud to manage and optimise CRM campaigns, ensuring effective use of its features and tools.
SEO Optimisation
- SEO Strategy Development: Develop and execute strategies to increase qualified web traffic through SEO optimisation with a specific focus on increasing search visibility for locations and products such as Vans, Multi-month, SME etc
- Keyword Optimisation: Conduct keyword research and optimise content to improve search engine rankings.
- Content Planning: Work on content plans that align with SEO strategies and business goals.
- On-page and off-page SEO: Implement on-page and off-page SEO techniques to enhance website visibility.
- Performance Analysis: Monitor SEO performance using analytics tools and adjust strategies as necessary.
- Competitive Analysis: Conduct competitive analysis to identify opportunities for improvement and stay ahead in the market.
- Support for European Countries: Tailor SEO strategies to support the specific needs of Corporate European countries.
- Analytics & Insights: Monitor web analytics and other internal data tools to gather insights on source of traffic, destination vs POS traffic and conversion rates, demographics, member vs non-member engagement and identify opportunities for optimisation. Keep abreast of industry developments, emerging trends, and new tools to continually refine and improve SEO strategies. Provide SEO insights and recommendations to stakeholders, including marketing managers, content creators, and senior leadership, to drive informed decision-making.
- Agency & Vendor Management: Collaborate with external agencies and vendors to execute SEO initiatives, monitor performance, and ensure deliverables are met.
User Experience
- Contribute to the development and implementation of new digital products that enhance customer experience and engagement.
- Lead the delivery of Conversion Rate Optimization (CRO), personalization, and A/B testing initiatives across Hertz, Dollar and Thrifty brands, collaborating with vendors and the US Digital Experience team.
- Conduct thorough research on competitor websites using various data sources to identify opportunities for improvement across Hertz entities.
- Formulate hypotheses based on research findings to enhance Hertz International websites through A/B or user testing.
- Quantify CRO and AB Testing activities, initiatives, tasks, and projects, aligning them with business objectives.
- Support visual merchandising, product merchandising, site navigation, shopability, transactional processing, and onsite promotions for both Hertz group legacy and new websites.
- Manage and support local sites within the Hertz group.
- Foster effective collaboration with US, EU, country, and franchise teams, as well as third-party vendors.
Customer Experience Strategist
London
Kindred Group plc
As Customer Experience (CX) Strategist, you will report to the Head of CX, the CX Strategist will be supporting various customer experience improvement projects and activities. You’ll be working with and translating customer feedback, data, and insights into customer experience improvement opportunities that help us towards our company’s CX Strategy, driving these proactively with key stakeholders, and championing the customer, our product, and the journeys more broadly to the wider organisation.
Responsibilities
- Opportunity spotting: earlier this year, we launched our “North Star CX Principles” – a blueprint for the business on how to win the hearts of our customers – and deliver growth. Work hand-in-hand with our wider analytics team and other key stakeholders to develop a holistic understanding of our customer journeys (leveraging customer journey mapping, data analytics, customer feedback, and user research); continually identify and prioritize customer experience improvement opportunities that will help Kindred deliver against our company strategy and our “North Star CX Principles”.
- Insights into action: work with and support our CX Strategy Manager in bringing together and influencing key teams and stakeholders, executing on insights in the best way to improve our customer journeys.
- Close the loop on CX progress: work with wider analytics teams to provide key Business Owners and teams a consolidated view of relevant reporting dashboards, KPIs, and insights indicating how we’re progressing towards our company’s CX goals.
- Championing a CX-mindset: bring the business closer to our customers and journeys, product, and CX strategy using a variety of internal tools and forums (i.e. new employee “customer journey” trainings, customer insights and data round-ups on our internal comms channels, “North Star CX Principle” Roadshows etc).
- Ad hoc reporting and research support: Prepare insights reports and customer surveys, as needed, to flesh out and support CX business cases and our North Star CX Principles; support CX Strategy Manager in planning for and delivering Punters’ Pulse customer closeness sessions quarterly.
Head of E-Commerce – Customer Analytics
London
You’re an original. So are we.
We’re a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labour and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around the world.
Where we lead, others follow. For nearly 170 years, we’ve used the strength of our brands to lead with our values and make an outsized impact on the world. We employ more than 15,000 people globally to support our great brands: Levi’s®, Dockers®, Denizen®, Signature by Levi Strauss & Co.™ and Beyond Yoga.
Purpose
The purpose of the role is to lead European ecommerce and customer analytics and insights. You will be responsible for transforming data into actionable insights that drive growth, optimize the customer experience across all touchpoints, and foster customer loyalty. You will lead a team of data analysts and collaborate with key stakeholders across the business to translate insights into concrete strategies and initiatives, supporting out our ambitious revenue, customer satisfaction, and retention goals.
Key Results
- Clear visualization of insights and reports
- Business clarity in KPI’s and performance metrics that drive revenue and CLTY
- Increasing data driven decision making around European organization
Key Responsibilities
Analytics Strategy
- Develop and implement a comprehensive E-commerce, Customer analytics Insights strategy aligned with business objectives.
- Develop and build insights to create initiative and strategic business cases to support annual financial plans.
Reporting and Visualization
- Working in collaboration with Global Data teams lead the ongoing creation, delivery and enhancement of Ecommerce and Customer analytics utilizing tableu visualization
- Define and track EU key performance indicators (KPIs) for customer acquisition, Loyalty program engagement and site trading metrics. customer lifetime value, product performance, loyalty program engagement, and trading metrics
- Proactively report on trading & customer trends and insights
- Communicate insights effectively through compelling data visualizations, dashboards, and reports tailored to different audiences
Advanced Analytics and Insights
- Develop advanced data analysis, predictive modelling and machine learning initiatives to create actionable insights that support maximising Levi’s Digital Revenue
- Translate data insights into actionable recommendations for optimizing the customer journey, trading decisions and driving Customer Lifetime
Cross Functional Collaboration and team leadership
- Partner with Ecommerce & loyalty teams to translate insights into action and measure the impact of implemented initiatives.
- Lead a team of data analysts, ensuring they have the resources and support to deliver high-quality insights across all domains.
- Stay abreast of the latest trends and technologies in E-commerce, Customer Insights, and Trading analytics, implementing new techniques to improve data-driven decision making
Customer Experience Specialist
London
🚀 Join Our Team as a Co-Living Customer Experience Superstar! 🎉
Do you have a passion for turning frowns upside down, organizing epic events, and making sure every customer interaction is nothing short of legendary? Are you the kind of person who thinks of “CSAT” as a lifestyle and not just a metric? Are you interested in building partnerships with exciting companies in London? Well, we have just the role for you!
We’re on the hunt for a Customer Experience Specialist who will be the shining star at the forefront of our community.
About us
Cohabs is a co-living company that creates a network of flexible, fully furnished housing by creating sustainable community-driven shared houses. We buy, renovate, and manage buildings located in the best neighbourhoods of London, Brussels, New York, Paris, Madrid, Luxembourg and Milan. We are a vertically integrated company, capturing every part of the value-chain from site identification right through to long term operation.
In London we play to buy and open 15-20 buildings per year over the next 3 years, while simultaneously launching 2-3 more UK cities.
What you’ll be doing:
- Community Conductor: Be the go-to person for our community, facilitating connections and being the face and voice of all our channels.
- Customer Experience Hero: Ensure every interaction leaves our members smiling, aiming for nothing less than an exceptional experience.
- Data Detective: Analyze lead traffic and community metrics, then craft strategies that make numbers soar.
- Content Mastermind: Develop and execute a content plan that aligns with our company values and keeps our community engaged and excited.
- Engagement Guru: Create and share content that makes our community click, comment, and connect.
- Feedback Facilitator: Gather and relay community feedback to our internal teams, helping us stay on top of our game.
- Knowledge Connector: Help the community share resources and knowledge like a pro, making sure everyone gets the support they need.
- Room Manager Extraordinaire: Keep those rooms filled by managing occupancy and approving lease applications with precision.
- Event Maestro: Organize and participate in events that bring the community together and make memories that last.
Director Customer Success and Operations
London
Everyone is welcome at Handshake. We know diverse teams build better products and we are committed to creating an inclusive culture built on a foundation of respect for all individuals. We strongly encourage candidates from non-traditional backgrounds, historically marginalized or underrepresented groups to apply.
Your impact
As the Director of Customer Success and Operations, you will play a pivotal role in our European leadership team, unifying and leading our customer success and operations teams across both Education and Employer business segments. Your strategic direction and operational leadership will drive customer satisfaction, retention, and revenue growth. By aligning our customer success efforts with broader business objectives and collaborating closely with Sales, Product, and Marketing teams, you will help shape the customer experience and set the foundation for Handshake to become the leading early career network in Europe.
About You
You are a seasoned leader with a proven ability to manage and mentor customer success teams in dynamic, growth-focused environments. You excel in balancing strategic vision with hands-on operational management, and you’re an exceptional communicator, skilled at conveying complex ideas clearly to diverse audiences. With strong experience in scaling and developing teams, particularly during growth phases, you drive operational excellence through efficiency and data-driven decision-making. Your collaborative approach ensures alignment of customer success with broader company goals, making you the ideal candidate to lead and elevate our customer success efforts.
Your role
- Provide strategic and operational leadership to customer success teams across the Education and Employer business, as well as the operations team, ensuring alignment and collaboration toward shared goals.
- Motivate, mentor, and develop team members, fostering their growth and guiding their professional development.
- Oversee operations to ensure efficiency, data-driven decision-making, and seamless support across both Employer and Education Success functions.
- Develop and implement strategies focused on retention, customer satisfaction, adoption, and revenue growth, in alignment with company objectives.
- Lead strategic planning and set quarterly and annual OKRs.
- Collaborate with Sales, Product, and Marketing teams to align customer success initiatives with broader business objectives.
- Build processes and identify tools to enhance quality and operational efficiency.
Your Experience
- Over 10 years of experience in Customer Success, including more than 5 years leading teams in SaaS environments, with a focus on customer retention and revenue growth.
- Proven track record in managing and developing teams in high-growth, dynamic settings, including experience in managing team leaders.
- Skilled in balancing strategic vision with hands-on operational management, driving both long-term success and daily operational efficiency.
- Exceptional interpersonal and communication skills, with the ability to lead complex discussions and build strong relationships across multiple functions.
- Proficient in Salesforce, data analytics tools, and productivity platforms, with a strong ability to drive data-informed decision-making within the team.
- Adept at navigating ambiguity and thriving in a dynamic work environment, with the agility to pivot quickly in response to shifting business priorities.