🌟 If you are looking for a new role in Customer Experience, you’ll be spending quite a lot of time looking at job descriptions for jobs that are actually about delivering something completely different.
❓ It might be Customer Service, Contact Centre Management, Operations, Digital Transformation, UX….. all great, but probably not exactly what you are looking for.
🌟🌟Don’t forget – the same thing will be happening to the recruiter – they’ll be reviewing and rejecting lots of CVs that aren’t what they are looking for. It’s really important to make sure that it is EASY to see from your CV that your experience is right for the role.
❓❓How to do this?
▶ Make sure your profile section emphasises successes aligned to the role goals
▶ Use a key skills section to bullet point EXACTLY the experience needed
▶ Add quantifiable detail in the professional experience section to support this
▶ Use your real world expertise in an achievements section to draw attention to your ability to own your expertise – any awards, published work, judging panels etc all goes here.
🌟🌟🌟🌟If you are a recruiter – you can avoid this altogether by using a specialist agency who understands CX and will provide you with a brilliantly screened shortlist of excellent candidates! (Get in touch with me or Jo at CX Talent Ltd!!)
If you are a candidate in this space, you MUST spend the time tailoring your CV for the role.